Orders that are custom (made to order from the factory) cannot be returned, but replaced or compensated for any damage or defect that is brought to our attention as soon as possible after receiving your doll.  This must be documented with photos or video. 

Dolls that are purchased which are instock at the manufacture's US warehouse cannot be returned. However, if there is damage or defect, there will be either compensation or replacement with proper photo/video documentation, pending approval from claims department. 

All showroom purchases  off the floor are final.  Because each doll is inspected in person before purchase, we do not accept returns under any circumstances.

Before completing your purchase, we will conduct a full in-person inspection with you to confirm that the doll is in new condition and free of defects. Once you approve the item, you will be asked to sign a simple acceptance form stating that:

• You have inspected the doll in its current condition

• You are satisfied with its quality

• You understand that the sale is final and no returns or exchanges will be accepted

Due to the nature of the product and for health and safety reasons, dolls cannot be returned once they leave the showroom.

We encourage all customers to take their time during the inspection to ensure complete satisfaction before finalizing the purchase.

We can ship your doll anywhere in the United States, provided it complies with local import laws. All shipments are secure, discreet, and fully insured.

 

Our doll is made of high quality elastic TPE (thermoplastic elastomer), with a strong, carefully crafted metal skeleton and a tough epoxy skull to support its body. The materials we use meet all health and safety standards, and are harmless to human body and friendly to the environment.

During the manufacturing process, the skeleton inside the mold is installed and positioned precisely. During the injection of liquid TPE, a number of support lines are used to ensure that the metal skeleton is perfectly aligned. As a result, there may be small fillings in some areas, as well as subtle mold lines around the entire body, which shall not be considered manufacturing defects!

Unlike regular mannequins, the flexible skeleton and TPE’s elasticity of our SE doll allows it to adopt almost unlimited postures. Realistic TPE dolls can be used for many purposes, such as photographic models, life partners, independent artwork, etc.

For extended durability, it is not recommended to keep the TPE doll in the same position for too long, except, of course, for the default position in which she is delivered. Although the elasticity of TPE is quite remarkable, excessive stretching of the material, especially over a long time, might still lead to deformation. After use, please put the model back in place with its palms facing down.

To avoid deformation under excessive pressure, it is recommended that you place the model’s body on a soft surface, such as memory foam or a mattress.

Your SE doll is made in an upright position. This allows the liquid TPE to flow around the mold. Do not have your doll seated or bend its limbs for a long time, as wrinkles may develop where the skin folds. Changing her position regularly is the best way to keep the SE doll in good shape! The head is a critical part that allows you to configure your SE doll the way you like. You can choose your dream girl’s face from the list of over 300 candidates! Other options include skin tone, eye color, finger and toenail color, hairstyle, etc.