Orders that are custom (made to order from the factory) cannot be returned, but replaced or compensated for any damage or defect that is brought to our attention as soon as possible after receiving your doll.  This must be documented with photos or video. 

Dolls that are purchased which are instock at the manufacture's US warehouse cannot be returned. However, if there is damage or defect, there will be either compensation or replacement with proper photo/video documentation, pending approval from claims department. 

All showroom purchases  off the floor are final.  Because each doll is inspected in person before purchase, we do not accept returns under any circumstances.

Before completing your purchase, we will conduct a full in-person inspection with you to confirm that the doll is in new condition and free of defects. Once you approve the item, you will be asked to sign a simple acceptance form stating that:

• You have inspected the doll in its current condition

• You are satisfied with its quality

• You understand that the sale is final and no returns or exchanges will be accepted

Due to the nature of the product and for health and safety reasons, dolls cannot be returned once they leave the showroom.

We encourage all customers to take their time during the inspection to ensure complete satisfaction before finalizing the purchase.

We can ship your doll anywhere in the United States, provided it complies with local import laws. All shipments are secure, discreet, and fully insured.

The SEDOLL brand was established in 2016. As the owner of the brand, we are not only an online retailer but also a multinational corporation with main production facilities located in Shenzhen, China. SEDOLL offers competitive prices on professional sex dolls, which will guarantee you a memorable experience with high quality products and top-rated customer service. Strategically based in China, with an sales representative office in U.S., we specialize in developing and manufacturing innovative colloid toys and realistic models.

Our goal is to be one of the world’s most innovative, best performing and trusted sex doll companies.